Description

Job Specification

Experience :0-5 years

Responsibilities and Duties

• Education : B Tech/ Diploma/ITI

  Industry : EV Chargers, Automobile Industries

  Age Group : 21 to 28 Years

  CTC : 2 to 3.5 Lacs

  
   

  Competencies

  • Performance Management
  • Collaboration with Cross Functional Teams
  • AMC Business Management
  • Customer & Data Analytical Acumen
  • Customer Feedback & Trend Analysis

   

  Skill Set

  • EV Chargers System Installation
  • Commissioning, Breakdown
  • Repair and Preventive Maintenance
  • AC Chargers
  • DC Chargers

   

  Major Job Responsibilities

  • Handling the all customer complaints
  • Analyses the technical complaints
  • Coordinating with different Inter functional teams to achieve customer requirement
  • Strong technical expertise in understanding of BLDC Motor
  • Monitoring of daily operations of dealership
  • Ensuring the highest customer satisfaction, transparency between workshop and customer, volume of business
  • Technical training of manpower
  • Warranty management.
  • Spares management
  • Strong customer handling skills

   

  Key Performance Indicators

  Major Deliverables	Targets & Objectives
  Uptime	>95%
  TAT (First Response 2~4 Hrs)	>90%
  TAT (Resolution 24 Hrs)	>50%
  TAT (Resolution 72 Hrs)	>90%

   

  Reporting Manager : Service Head